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November 2018

Notice TO Owners / NTO

There will be times when customers see this form in their mailbox. Its customary for material suppliers, workers and sub contractors to send them out to the home owners. The reason for this is because the homeowner is not in privity with these people. It is basically saying ,”You don’t know me . I supplied labor or materials to your property. If I do not get paid I can place a lien on your property”. As the pool company it is illegal for us to ask them to not send them. They do not mean the bill is late or not being paid. The customer knows now to ask for a release of lien for the vendors that provided them with the NTO. If you have a large project you can expect to get one eventually. Its normal business operations.

Frank Russo

How to compare Pool Companies and Prices Part 1

I have been in the In Ground Pool business for years in all aspects of the projects from bidding to completion of projects.I do follow up with leads and get allot of feedback on pricing and sales performance. I understand because it’s tough from a consumer’s standpoint to know who is telling you the truth when you have Swimming Pool Companies at you residence.

Let’s start with the first aspect of comparing prices.The most important is the company. Does the pool company you are looking at do business from their home? Do they have staff that answers the phone? Do they have a warranty-service department? Are they insured and hold a local and state license? If they have insurance , what are the coverages(Min 1 mill)? How many years are they in business operating as the company they represent (Not worked for others)? These basic questions rule out the swimming pool companies that are practicing the pool business. It’s impossible for companies that are legitimate to be the same price as the fly by night companies operating from their homes. To compare prices the companies must me chosen wisely. After all , do you really want to wonder if the company will be around when you need them for an issue down the road? The costs to do business with a reputable company are more. It’s just that way in all aspects of life. There is no way a good company can operate on a shoestring budget and stay in business for long. Remember there is a reason last time you went to the car dealer and bought what you did. You did your research and found a dealership you trust with a service department you can use. I can not understand why some people loose all rational when picking a contractor then wonder why their project made the news channel for being left not complete. Be smart is all I can say .;


Once you picked your contractors it’s time to start bidding the swimming pool products and services for your in ground pool construction or renovation project. You have to make sure all the products are the same you are looking at. You can not compare prices for different plans and sizes of swimming pools and expect to make a rational decision. Look at the details such as the interior plaster the company is using. PebbleTec / Wet-Edge would be more than Diamond Brite or Florida Gem. Some companies include standards that others do not . Look at the allowances for the products you are getting. It’s a common trick to include very basic items like tile and Pool Deck Surfaces.After the contract is signed you realize you are paying more at selection time so pick your selections pre purchase.

Swimming Pool Plaster New Pool and Resurface Choices Explained

I  want to explain a little about the interior surface choices available for in ground swimming pool restoration . (pool Plaster). Our company likes to offer all choices of pool surfaces available rather than just assume you want the less expensive choice. When we offer you the choice we do not care which one you choose but want you to make an informed decision.

The first choice we offer is the standard exposed aggregate line. This product line includes the brand names such as Diamond Brite, Florida Stucco(Florida Gem), Premix Marbletite Marquis Series and CLI Krystalkrete. This series is exposed after steel trowel with a brush wash then final acid wash before filling and is a one day installation for the plaster application. This type of surface has the 10 year Material warranty from the manufacture for residential pool applications and 5 year warranty for commercial swimming pool application. It is a great swimming pool surface and is widely accepted. It is compromised from silica sand and white portland cement . Some of the sand is dyed and fired with ceramic tile dye for color. (Color Quartz) This surface is a great starting point. The surface is roughly 20 percent cement on the surface and 80 percent sand.

The second options we offer are pebble surfaces. The brand names you see in the industry are Wet-Edge Technology, Pebbletec, River Rock, Sun Stone, Hydrazzo, and Stonescapes. We primarily use the Wet-Edge product line for our pebble line. The line has colors that are mixes with glass ( Prism Matrix ) for bling , large pebble mixes (Serenity Stone ) ,  Pebble mixtures ( Signature Matrix ) , and polished pebble ( Primera Stone ). This option comes with a full warranty of 15 years that includes material and labor for the failure unlike the prior option that has up to 2 year workmanship.The installation of this product is different from the prior selection  because it is spray barred and compacted over 2 times during the installation . This allows the rock to be compacted tightly. The key benefit of this type of installation is a 3 – 5 % of cement on the surface vrs the 20 percent of standard exposed aggregate interiors surface. The cement is what is porous and can take on the unwanted colors and stains you see in swimming pools. The Wet_Edge Pebble we install is installed by factory trained crews. We have the top in ground pool plaster installation crew in the state of Florida .

There are a few choices we do not offer and I will l explain why. We will not install a color background interior standard exposed aggregate finish. These are contractor grade dye lots and are not color fast no matter what the sales guy tells you. If you want a color interior go with a high quality pebble like Wet-Edge. The dye is color fast and remember what I said above there is not much cement showing because of compaction and these do not streak.Cheaper over the counter pebble interiors are typically installed by crews that brush wash and do not compact . They also have cheap dye made of carbon and thallow that will streak and fade. We do not typically install Marcite in our area. Although Marcite still is predominantly the biggest seller in the United States it is not here. In the early 80’s the FDA made us remove asbestos from the product and it just has not been as strong. It was not uncommon for a customer to say my marcite pool interior lasted 20 years . I knew it was asbestos reinforced. Please do not hesitate to call or email us with questions. I have been in the pool plaster industry for 30 years.

Frank Russo

President Family Pools Inc

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